Privacy Policy

Privacy Policy

Last Updated: 27th of June, 2025.

GHSOI Pvt. Ltd. ("Company", "we", "our", or "us") operates www.GreatHomestaysofIndia.com ("Website") to provide a platform for listing and booking Homestays, Bed and Breakfasts, Guest Houses, Lodges, Tourist Homes, Farm Stays, Tented Accommodations, House Boats, Inns, Motels, Rest Houses, Guest Houses, Cottages, Chalets etc. across India. We are committed to protecting the privacy of our users and handling your personal data with transparency and care, in accordance with applicable Indian laws.

1. Applicability

This Privacy Policy applies to all individuals, property owners and hosts who visit our website, use our services, or otherwise interact with us. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and sensitive personal data or information (SPDI) as defined under Indian law:

a. Personal Information

  • Full name
  • Email address
  • Mobile and Phone number
  • Address
  • All data related to navigation and booking history
  • Government-issued ID (such as Aadhaar, Passport, PAN, etc., if required for identity verification)

b. Sensitive Personal Data or Information (SPDI)

  • Financial information (credit/debit card details, UPI ID, etc.)
  • Passwords
  • Health or biometric data (only if required and with your explicit consent)

c. Non-Personal Data

  • Browser and device information
  • IP address
  • Website usage patterns through cookies and analytics tools

3. Purpose of Collection and Use

We collect and use your information for the following purposes:

  • To enable and manage preferences and bookings on our platform
  • To verify user identity (for hosts or guests)
  • To process payments and refunds
  • To communicate booking details, confirmations, and updates
  • To offer customer support
  • To improve our platform and services
  • To comply with legal obligations and respond to legal requests
  • To prevent fraud and ensure the security of our users

4. Consent

By using our platform and providing your information, you give us your consent to collect, store, and use your data for the purposes stated in this policy. For sensitive personal data, we will obtain your specific and explicit consent wherever required.

5. Disclosure of Information

We may share your information with:

  • Hosts (for relevant booking-related communication)
  • Payment gateways (for processing transactions)
  • Third-party service providers (e.g., IT services, analytics tools)
  • Government authorities (in response to lawful requests or for compliance with legal obligations)

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described above or as required by law. Once your data is no longer required, we will delete or anonymize it securely.

7. Security Practices

We implement reasonable security practices and procedures to protect your personal data, including encryption, firewalls, and access controls, as prescribed under the IT Act, 2000 and IT Rules, 2011.

8. Your Rights

As per Indian law, you have the right to:

  • Access and review your personal data
  • Correct or update inaccuracies
  • Withdraw consent (where applicable)
  • Request deletion of your data (subject to legal retention requirements)

To exercise these rights, please Contact Us

 

9. Cookies and Tracking

We use cookies to improve your browsing experience and to analyse traffic. You may choose to disable cookies through your browser settings, though it may affect the functionality of the website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and recommend you review their privacy policies before sharing any data.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete such data.

12. Grievance Officer

In accordance with the IT Rules, 2011, the name and contact details of the Grievance Officer are provided below:

Grievance Officer
Name: Director Operations
Email: grievance@ghsoi.com
Phone: +91-931-04-27-149
Response Time: Within 30 days of receipt of the complaint

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the website constitutes your acceptance of the updated policy.